SSE Careers - Recent Jobs

Customer ServiceAdvisor

Apply now Job no: 498233
Work type: Perm - Full Time
Location: Lanarkshire
Categories: Other

Customer Service Advisors

Cumbernauld

Salary: £17,141 + Bonus Excellent Benefits

It takes real passion to make your Customers feel warm inside

You will be responsible for taking inbound calls from our customers who have a variety of different enquiries on their account. You will be dealing with everything from discussing energy efficiency to updating meter readings, and processing payments. You will also be help customers on how to manage their energy bills and gain an understanding of the customer's ability to pay. With excellent customer service skills you will resolve their query in the most welcoming and efficient way possible, in line with our Customer Service Guarantee, whilst creating a relationship with the customer to identify if they have the right products for them.

To be successful in this role, we require you to have a high level of Customer Service experience, along with excellent pc skills, and be competent in working with multiple systems. You must also possess excellent communication and negotiation skills, listening skills, and have extensive experience working within a target driven environment.

We invest in our most valuable assets – our people. All roles are supported by a 4 week classroom based training programme that is fun, interactive and customised to meet the needs of our customers. This is then followed by support and guidance from experienced Team Managers and advisors to enhance your skills. Please be aware that we are unable to authorise any time off during the initial training period.

Positions are based within our state of the art contact centre in Cumbernauld. Facilities include free on site parking, Gym and a canteen. As an SSE employee you will also benefit from a Company Pension, Share Save, discounts on energy products, child care vouchers and more.

All positions are permanent, 37 hrs per week and you must be flexibile to work between the hours of 7am and 8pm Monday to Friday, including rotational Saturdays. The start date is Monday 22^nd July & Monday 5^th August.

Successful candidates will be subject to the Company's verification and vetting process which includes a basic criminal record check.

To find out more and apply visit our website – www.SSE.com/careers

Advertised: 19 Jun 2013 GMT Standard Time
Applications close: 02 Aug 2013 GMT Standard Time

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Position	Location	Closing Date
Customer ServiceAdvisor	Lanarkshire	2 Aug 2013
To support our recent internal transfer movements
HGV Driver / Cable Layer	Highlands and Islands	30 Jun 2013
Due to continued growth, a fantastic opportunity has arisen for a HGV / Cable Layer to join our team at Highland Depot. The job will involve working on our construction works under the SSE Utility Services Group. This is a physically demanding role and will involve working outdoors in all weather conditions.
Planning Engineer	Perth and Kinross, Highlands and Islands	2 Jul 2013
Working as an integral member of the SSE Transmission Programme and Project Team on Regulated Transmission Projects throughout the UK, the Planning Engineer will ensure that the schedules and plans are prepared in accordance with Major Project Services (MPS) Governance processes and procedures.
Performance Coordinator	Perth and Kinross	2 Jul 2013
SSE Home Services has an aim to be the UK's best service provider of domestic gas, electric and renewables maintenance and installation services, with a target of achieving 1 million customers by 2020. We're looking for a Performance Coordinator to co-ordinate and analyse all MI for Home Services gas and electrical maintenance.
Strategy Manager	Dublin	2 Jul 2013
Airtricity is No.1 for renewable energy in the UK & Ireland. Currently it supplies renewable energy to over 800,000 customers on the island of Ireland with ambitious growth targets over the next 3 years to grow to 1 million customers. Scottish and Southern Energy is the 2nd largest energy company in the UK with a primary focus on the electricity, gas and telecoms sectors. It is a supplier of electricity and gas to over 8.75 million homes and businesses throughout Britain. Airtricity prides itself on being rated No.1 for customer service and we believe passionately in building lasting and fulfilling relationships with all our customers. We are currently seeking to appoint a Strategy Manager within the Strategy & Transformation Team.
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Civil Engineer	Glasgow Area	1 Jul 2013
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Jointer	Wiltshire, Hampshire	30 Jun 2013
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More Jobs 49

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