Service Delivery Manager - Transitional Services

Apply now Job no: 523550

Location: Havant, Reading, Perth, Glasgow or Edinburgh

Salary: Up to £94,000 depending on skills and experience plus car and bonus

Working Pattern: Permanent | Full Time, 37 hours | Flexible working patterns available

About the Department

SSE IT delivers against the technology needs of all the diverse businesses that make up the SSE group as well as servicing a number of other companies. From emerging technologies, digital and data, operational technology, systems of record to cyber security – we power SSE’s growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our services. Working for SSE IT is all about equipping SSE for now and the future.

What is the Role?

In this central role, you’ll be primarily accountable for the integration and management of a changing and significant set of IT services from a diverse set of internal and external suppliers. Key to your success will be ensuring cost effective delivery of a variety of high-performance end-to-end IT operational services under a number of commercially defined Service Level Agreements (SLAs).

As the primary conduit for a large and diverse set of IT services valued at several million pounds per annum, you will be central in supporting two organisations in achieving major goals and ultimately being able to realise their visions. Your primary customer will be reliant on you to provide services ranging from IT infrastructure through to a number of applications which support both the core business and corporate functions over a multi-year period. While proactively maintaining or exceeding service levels, you will work alongside a complex programme of change progressively replacing the whole suite of services while simultaneously evolving the service supply chain delivering diverse professional services, applications, technology services, software, cloud and devices.

A key part of the role will be the commercial and contractual management spanning both services provided and services received from an external company, with a complex interrelationship between the both. Services supplied will be sourced from a mixture of internal teams and external organisations, each with their own supply chains and underpinning agreements.

Your secondary responsibilities will be to act as the intelligent customer for a large set of IT application services required by elements of the SSE group under commercial agreement with an external entity. Again, working in tandem with a multi-party service migration programme, you will ensure that services are received to the levels required, commercial obligations are met, risks managed and any required changes are correctly implemented over the multi-year life of the contract.

What do I need?

Accountable for the delivery of services under the contract, you will have to marshal a number of existing capabilities, each with different states of maturity, and be skilled in engaging both internal teams and external parties under contract. The breadth and variety of services covered requires the ability to deal with both volume and complexity and a strong grasp of service management disciplines to apply to extremely varied and sometimes only partially understood contexts.

Experience of managing the delivery of IT services in a commercial environment will be invaluable with exposure to transitional service provision in M&A contexts a distinct advantage.

You’ll need to be able to demonstrate excellent stakeholder management which, along with your commercial, contractual and supplier management skills, will be essential to being successful in this role.

Your significant experience will include:

- Dealing with insourced, partner and outsourced resources, both off and on shore.

- Diverse commercial, financial, contract and supplier management experience.

- Working in large organisations with complex service catalogues.

- Working in IT at a management level with strong leadership experience in professional IT Service Management.

- Excellent effective stakeholder management including excellent communication, interpersonal, influencing and negotiation skills.

- Knowledge spanning a broad range of IT services and disciplines, coupled with expertise in professional standards.

- Use of Service Management processes and best practice such as ITIL; qualified to ISEB Managers certificate level.

Please be aware if you are successful, you’ll be required to complete our pre-employment screening process before joining SSE.

Our Benefits

We’re committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with myself Jane Freeman,

About SSE

We all have different skills here at SSE and that’s what makes us stand out.  We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.  Above all, safety is at the heart of everything we do at SSE and we live by the mantra ‘if it’s not safe, we don’t do it’.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.


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Applications close: GMT Daylight Time

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