Desk Base Sales Support Coordinator

Apply now Job no: 519361
Work type: Permanent - Full Time
Location: Berkshire
Categories: Administration & Business Support, Business Development & Sales, Telecommunications

Location: Reading

Salary: Up to £27,133 depending on skills and experience + incentive scheme + pension

Permanent | Full Time Hours

Our Role

You will be responsible for providing a responsive and proactive service to Customer and Account Directors on a day to day basis.  You will learn and understand how our solutions are priced in order to produce and process clean orders from customers.  You will be required to distribute to key departments within SSE Enterprise Telecoms in an accurate and timely manner using a CRM system.

Your responsibilities will include compiling and processing customer order forms, validating the orders from ensuring the data provided is accurate, whilst ascertaining if there is a smarter approach to fulfil the order.  We are also looking for you to help with customer retention.  The role requires you to work closely with other SSE departments such as Network Consultants, Service Delivery and Finance in order to acquire information, resolve queries and for reconciliation purposes.

The role requires you to maintain customer focus and a collaborative approach in delivery of client needs and you will attend all team and sales meetings and company road shows.

Your Skills and Experience

You will have a high level of computer literacy in particular Microsoft Office packages and have excellent numeracy and communication skills.  You will be an articulate communicator with the ability to self-manage and act on your own initiative and have proven experience in resolving business queries.

You will have good knowledge of sales and administration processes and be highly organised with the ability to work accurately in demanding timeframes.  You will be assertive, confident and motivated by business challenge.  Excellent team and people skills are essential for this role.

Our Company

The Enterprise Division comprises four companies: Contracting, Rail, Telecoms and Utilities. The SSE Enterprise Projects and Operational Support Team support the entire Enterprise division leading the deployment of best practice in assurance, project management, engineering and in handling strategic projects.

SSE Enterprise Telecoms operates a 13,700km private telecoms network, with 265 Points of Presence and connectivity to over 80 commercial data centres that span the UK. With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a competitive range of leading edge Ethernet, Cloud Connect, Optical Networking and Co-location services.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 23rd January 2019                               

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via         

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

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Applications close: GMT Standard Time

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