Job Title: Head of Digital Product Management
Location: Forbury Place, Reading
Salary: £59,500– £89,000 depending on skills and experience + car/cash allowance + annual bonus
Permanent | Full Time Hours with flexible working patterns available
As the Head of Digital Products, you will lead the creation of best-in-class digital experiences and all aspects of digital product/proposition development (specifically strategic e.g. bundling, MergeCo) across Sales & Retention, Customers Services and Smart Metering within the current and future SSE Digital Studio Roadmap.
You will provide leadership, direction and decision making for a team of digital product owners and have responsibility for achieving key customer, commercial and operational KPI’s. This will include defining and executing the digital product feature’s vision and strategy, manage the end-to-end lifecycle of digital products and services and help identify market opportunities and emerging digital trends to take advantage of through development of customer, competitor and market insight.
You will be an expert in identifying the right problems to solve, the key things to measure and getting the digital product management team focussed on meeting and exceeding those metrics to the benefit of customers and the business.
Utilising your well-honed communication and collaboration skills, you will also partner with multiple senior stakeholders and functions across the Digital Studio and the wider organisation (e.g. Sales, Retention, Smart Metering, Customer Services, Marketing) to help develop a cohesive digital product strategy and digital roadmap to ensure business objectives are met and exceeded. Above all, you will be a constant champion for the needs of our online customers.
Your Skills and Experience
The ideal person for this role will have at least 5 years of experience in a digital product management role along with a Degree in Design, Business or a similar discipline. You should be experienced with Agile development methodology and its principles and you will be able to demonstrate your understanding of user centred design principles. You will be able to demonstrate your ability to lead the design of large and complex systems of interactions. You will be a natural problem solver capable of being decisive with the ability to communicate effectively in difficult situations. Your understanding of current digital trends and technologies will mean you have a solid understanding of what digital experiences can be made possible.
Collaboration is key in this role and through working as part of a multidisciplinary team you will use your excellent communication skills and influence to enable you to cope with the challenges of this face paced and ever changing environment. Often you will be switching between projects and will need to remain focused and organised throughout with the ability to switch from a 1000 feet to a 2 inch view of the project in hand.
Your business knowledge should cover the overall business strategy, brand strategy and knowledge of business and customer key performance metrics. You will understand the energy supply industry including Government and Regulatory bodies. You will also have an understanding of digital channels and the part the play in the competitive market place and be able to demonstrate experience in Brand led strategic proposition development and a strong understanding of how to leverage all digital and marketing channels i.e above the line and DM, across the full customer lifecycle. You should also have a proven track record of on-going product optimisation, delivering commercial and customer value.
Above all else we want someone who will engage and inspire their team. You will lead by example showing others how resolutions can be achieved through conceptual thinking and creative problem solving.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.
We have an excellent benefits package as part of our offering. Here’s a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn’t take long.
Closing date for applications is: 23rd August 2018.
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.