Job Title: Home Energy Product Delivery Lead
Salary: €60k depending on skills and experience
Permanent – Full Time
As Product Delivery Lead, you will have technical and operational delivery of the SSE Airtricity proposition and propositions roadmap. This will include the delivery of key information to portfolio related projects in annual and quarterly planning processes.
Key responsibilities will include:
- Involvement in defining key product benefits and revenue opportunities for the product set and the robust requirements to deliver
- Manage relationships with various internal and external customers/vendors that impact the customer base; including developing a close working relationship with Technology/ Customer Operations and Sales
- Developing and implementing propositions & products programs (on-time and to budget) to improve the customer experience
- Building and maintaining strong relationships with all teams involved in the business unit’s GT (Go To Market) and Business Readiness team, including Technology/Care/Regulation/Marketing, Sales amongst others
- Ensure clear and robust requirements gathering for all elements of the business to deliver fit for purpose products
- Support GTM of all Product launches and the operational rollout of same
- Subject matter expert on the proposition and product capabilities of our systems
Your Skills and Experience
You’ll have experience in Operational Processes and Project delivery experience within a regulated environment; preferably Financial services or an Energy firm focusing on Consumer/Domestic propositions and products. You will be able to demonstrate the ability to deliver full cycle projects; operational change and will have proven product lifecycle management experience.
You should understand complex billing systems and experience in the planning and delivery of multiple complex product delivery programmes in a demanding environment. You will need to be comfortable with the interpretation of Business requirements to technical requirements to allow for accurate delivery of strategic objectives.
And finally, you will be responsible for planning, organisation, scheduling, problem solving and the resolution of conflicting priorities. You’ll bring excellent leadership, negotiating and influencing skills as you will be responsible for leading cross functional teams. You should have strong communication skills with the ability to interact up to senior management level.
SSE is Ireland’s second largest energy utility and the leading developer and investor in cleaner energy infrastructure. SSE owns and operates over 2,000MW of generation capacity on the island of Ireland, of which 718MW is from renewable sources. Sitting within our Wholesale business, SSE Airtricity supplies greener electricity, natural gas and essential services to over 770,000 homes and businesses. Since 2008, SSE has directly invested over £2bn in growing its Ireland energy business including investment in large-scale, cleaner energy infrastructure. As a result of that investment SSE has contributed over €5bn to Irish Gross Domestic Product (GDP) since 2010, demonstrating the scale of economic activity that SSE’s operations support across Ireland.
SSE Ireland has been certified by Business in the Community Ireland to the Business Working Responsibly Mark, the gold standard for Corporate Social Responsibility (CSR) and Sustainability in Ireland. The Mark is presented to companies that represent best-in-class leadership, policies, practices, performance, and impact in CSR and Sustainability including employee engagement, innovation, environmental practices, supply chain management and engagement with the local community.
We employ 1000 individuals doing everything from helping customers with their bills to the creation of clean, green renewable energy. Our people are important to us and we go to great lengths to extend the values of our award winning customer service to our employees to ensure that as part of our diverse workforce, you have the flexibility and opportunity to develop to your fullest potential.
In addition to a competitive salary, you’ll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You’ll enjoy 25 days’ annual leave entitlement, with the option to buy up to 10 extra days and will also be eligible for a host of other lifestyle benefits. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our “Be the Difference” scheme.
Just click the Apply button to submit your application, it doesn’t take long.
Closing date for applications is: 27 March 2018
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.