Job Title: Process Change Manager
Salary: £36,500 – £55,000 depending on skills and experience plus benefits + annual bonus
Permanent Full Time Hours
As Process Improvement Manager, you will utilise your skills and experience to drive process improvement within Home Services and the wider company. You will be responsible for identifying opportunities for improvements, ensuring initiatives are delivered to a high quality and that they will deliver the benefits set out in the business case. You will be accountable for the development of these business cases along with the performance tracking of key measures and that any future system requirements are incorporated into the Investment plan. Ensuring that you maintain a sound knowledge of external best practices will be key, so that you are up to date with changes in technology and ways of working. You will also develop new process improvement capabilities, such as training and recruitment of staff and ensuring each change initiative and their dependencies are aligned across all projects throughout the numerous business areas. This role will also involve the line management and professional development of approx. 7 staff and maintaining a strong relationship with the wider Retail Efficiency teams and Lean Academy.
Your Skills and Experience
We are looking for someone who has extensive experience in Lean, Continuous Improvement or in an operational change environment, accompanied with a working knowledge of industry processes, regulation and policies. You will have strong leadership, facilitation, organisation, planning and project management skills and a detailed understanding of Business Improvement Methodologies such as Lean and Six Sigma or Business Change Methodologies such as Prince 2, MSP and APM. Ideally, you will hold a Lean Six Sigma Certification at Green Belt level, working towards Black Belt. Excellent written, presentation and communication skills will be essential and it is imperative that you are comfortable presenting complex information and recommendations at all levels. You will have an ability to think 'Customer', ensuring a balance between both business and customer outcomes.
Yes - A proven track record in delivering large business change projects, benefit realisation and tracking will be necessary. We are also looking for you to have extensive Leadership experience with proven success in running high performing teams. You will be highly capable of monitoring progress against targets, setting expectations and delivering under pressure, whilst managing stakeholder expectations as appropriate. Organisation awareness will be key; with the ability to operate with confidence and credibility across all functions within the business.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.
We have an excellent benefits package as part of our offering. Here’s a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn’t take long.
Closing date for applications is: 27th February 2018
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.