Process Change Owner

Apply now Job no: 515476
Work type: Permanent - Full Time
Location: Perth and Kinross
Categories: Other, Continuous Improvement

Job Title: Process Change Owner  

Location: Perth 

Salary: £30,432– £40,190 depending on skills and experience plus benefits.  

Permanent Full Time Hours  

The Role  

As Process Change Owner, you will work on key projects, understanding the root cause of issues within Home Services Operations and Customer Services that will result in financial savings to the Home Services P&L and our Retail Efficiency commitments You will be responsible for investigating potential solutions through a variety of methods including workshops, meetings and work process reviews and making informed suggestions for workable solutions, thinking beyond current restraints. You will have sole responsibility for managing the implementation plan, risks and issues through to completion and conducting any follow up reviews or analysis required, reporting the current project status to the Process Lead along with various other senior stakeholders across SSE. Additionally, you will be responsible for delivering change which improves both internal and external customer experience. 

Your Skills and Experience 

We are looking for someone who is customer driven and thrives on developing real improvements which will benefit both our customers and business together. You should be highly analytical with the ability to apply a critical mind-set towards potential problems, using your high attention to detail to highlight the root cause and identify positive solutions. A solid understanding of continuous improvement or lean methodologies will be necessary. Project and/or Change Management experience will be highly beneficial, as will a formal Six Sigma certification. A large part of this role will evolve around organisation and communication, so it’s essential that you possess excellent verbal and written communication skills along with the ability to create reports, training material, documentation and facilitate workshops.     

Our Company 

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.  

Our Benefits 

We have an excellent benefits package as part of our offering. Here’s a few highlights; 

- Generous holiday allowance (you can even buy additional holidays) 

- Great share plans 

- Group Pension Plan 

- One day paid volunteering 

- Tailored internal development opportunities  

Next Steps 

Just click the Apply button to submit your application, it doesn’t take long. 

Closing date for applications is: 27th February 2018.

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks. 

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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