Desk Based Sales Support and Cease Coordinator

Apply now Job no: 515408
Work type: Permanent - Full Time
Location: Berkshire
Categories: Telecommunications, Business Support

Desk Based Sales Support Administrator

SSE Enterprise Telecoms

Location: Reading, Berkshire

Salary: Up to £27,133, depending on experience (Internal candidates – band 3)

SSE is one of the largest and most diverse energy companies in the UK and a successful player in the UK energy supply business with around 10 million customers across our various brands. SSE Enterprise Telecoms operate a 13,700km UK-wide telecoms network, providing services to other telecoms providers, companies and public sector organisations as well as providing support for all inbound and internal communication within SSE. An exciting opportunity has arisen for a Desk Based Sales Support Administrator based in Reading.

You will be responsible for providing a responsive and proactive service to Customer and Account Directors on a day to day basis. You will learn and understand how our solutions are priced in order to produce and process clean orders from customers.  You will be required to distribute to key departments within SSE Enterprise Telecoms in an accurate and timely manner using a CRM system.

Your responsibilities will include compiling and processing customer order forms, validating the orders from ensuring the data provided is accurate, whilst ascertaining if there is a smarter approach to fulfil the order. We are also looking for you to help with customer retention. The role requires you to work closely with other SSE departments such as Network Consultants, Service Delivery and Finance in order to acquire information, resolve queries and for reconciliation purposes. You'll also be required to take a ceases enquiry and process from start to end. Both of these functions require you to have to excellent attention to detail. 

You will embrace SSE health and safety guidelines and you will maintain knowledge of SSE Enterprise Telecoms product and services, competitor offerings and market developments.  You will ensure all administration is produced to a high standard and you will monitor and respond to all inboxes in line with the Service Level Agreement.

The role requires you to maintain customer focus and a collaborative approach in delivery of client needs and you will attend all team and sales meetings and company road shows.

To be successful in this role, you will have a high level of computer literacy in particular Microsoft packages and have excellent numeracy and communication skills.  You will be an articulate communicator with the ability to self manage and act on your own initiative and have proven experience in resolving business queries.  You will have good knowledge of sales and administration processes and be highly organised with the ability to work accurately in demanding timeframes.  You will be assertive, confident and motivated by business challenge.  Excellent team and people skills are essential for this role.

In return, we can offer you a competitive salary and an attractive benefits package, including pension, share plans, a generous leave entitlement (with options to purchase additional leave), reductions on energy, phone and broadband bills, plus a host of other rewards and lifestyle benefits.

Closing date for applications is Thursday 25th January 2018. 

Should your application be successful, you may be subject to the Company's verification and vetting process. This includes a basic criminal record check. 

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