Connections Advisor

Apply now Job no: 515400
Work type: Permanent - Full Time
Location: Hampshire
Categories: Customer Services/Call Centre

Job Title: Connections Advisor

Location: Portsmouth

Salary: £20,545 - £27,133 depending on skills and experience

Permanent | Full Time Hours | 37 hours per week

Our Role

You will be responsible for talking to our customers and guiding them through the process of applying for new connections, increased demand, moving of existing equipment along with a variety of other general engineering enquiries.  Primarily using PROMIS (our project management system) you will process applications making sure all the documents needed have been received so that we are able to prepare an accurate quotation. Due to regulation placed on us it is extremely important that you can produce high quality of work, paying close attention to detail while making sure applications are passed to the quotation stage in a timely manner.

You'll ideally have some previous experience in a customer focused role. You should be organised, flexible and self-motivated, with strong time management and communication skills. This is a busy role therefore it is important that you have the ability to prioritise and coordinate tasks to meet deadlines with minimal supervision in a busy, pressured but also exciting environment.

Our Company

At Scottish and Southern Electricity Networks (SSEN), our skilled teams operate and maintain our electricity distribution and transmission networks, carrying electricity to over 3.7 million homes across the north of the Central Belt of Scotland and Central Southern England.

Our Commercial and Connections teams are the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property. We’re here to help whether our customers are building a single home, housing development, industrial development, generation development or independent distribution network. Our responsibility is to respond to challenging changes in our licence obligations, growing levels of competition and play a key role in progression to a low carbon future.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

If you resonate with the above, click the Apply button to submit your application, with a CV to hand, it doesn’t take long to apply.

Closing date for applications is: Friday 26th January 2018

This vacancy is open to internal and external candidates. If you’re successful, we’ll conduct some pre-employment checks.

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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