Business Energy Customer Service Advisor

Apply now Job no: 514985
Work type: Permanent - Full Time
Location: Dublin
Categories: Customer Services/Call Centre

Business Energy Customer Service Advisors - Register you Interest Now!

Retail – Customer Service


Salary: 24000 Euros

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.  We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate, motivated and hardworking Customer Service Advisors to join our team.

The Role

This fast paced and rewarding role will involve answering inbound customer queries from business customers via Telephone, Email and Web chat as per service level agreements. Throughout these methods we will be looking for you to promote and maintain an extremely high level of customer service and account management. You will maintain good working relationships with internal and external stakeholders.

You will be working towards set targets as part of a team using established guidelines, procedures and process driven methodology. As part of this we will be looking for you to come up and contribute to ideas to improve customer service and processes within the team. The ideal candidate will actively be promoting and encouraging customer retention at all customer touch points

As well as the inbound customer queries you will be assisting with the processing of Business Moves Requests, helping with invoice validation and making sure the customer information system is always updated with any calls. This will involve adhering to all SSE Airtricity quality requirements throughout.

The successful applicant will be customer and quality-focused, organised, have exceptional attention to detail and passionate about delivering service excellence at all times as well.

Anything else?

We are looking for you to have the ability to demonstrate strong planning and organisational skills together with the ability to use own initiative, persuasion and commercial awareness. Excellent analytical and reconciliation skills would be extremely beneficial in the role. Fluent written and spoken English as well as high proficiency in Microsoft Excel and previous experience in a customer service environment would also be beneficial.

Great. What’s in it for me?

For us it's not just about being good at what you do - it's about enjoying what you do, too. So we'll encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of. In return for being your best for our customers, you'll also enjoy a variety of benefits and development opportunities. On top of a competitive salary, you'll enjoy generous holiday entitlement, a Group Pension Plan, share options and discounts on energy bills.

Okay, so how do I apply?

We are currently asking candidates to register their interest in this role ready for new vacancies arising in the new year. If you are interested click 'apply now' and fill out the application form to register your interest today!

Closing date for applications is 7th January 2018.

This post is open to internal and external candidates. If you are successful and we offer you the role we would need you to go through our verification and vetting process which includes a basic criminal record check.


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