Trainee Business Support Analyst

Apply now Job no: 514981
Work type: Permanent - Full Time
Location: Perth and Kinross
Categories: Information Technology, Reporting and Analytics






Home Services is a key part of SSE's Retail business with an ambition to be the number one provider of home and essential services to our energy customers. In recent times the business has expanded to provide national coverage of its product portfolio and the range of products continues to grow. In support of the growth there has also been significant investment in the IT & Reporting infrastructure and application suite.


An exciting developmental opportunity has arisen for an IT minded, problem solving multitasker to join our team in Perth. Under the supervision and guidance of experienced colleagues you’ll develop into the role of a fully functioning system support analyst who will be capable of acting as a subject matter expert in the design and definition of future system changes. In the role, you will be providing frontline user support for all of our “Lykos” applications, which will extend to ensuring any system changes are clearly defined, unambiguous and meet the planned outcome of the requested modifications.


You’ll have experience of working on IT related projects, process analysis and mapping or problem solving; with a demonstrable understanding of the functionality of at least one or more of the following “Lykos” applications: MS Dynamics CRM, MS Dynamics AX, MS Outlook CRM, Click Mobile or Click Schedule. You’ll have worked previously to challenging deadlines, with an enthusiasm for the support environment, and a passion for customer focussed service delivery. An understanding of the Home Services business would be advantageous. You must be well organised and flexible with excellent presentation skills, a confident communicator and a real team player.


If this sounds like the opportunity you’ve been looking for, then click apply and tell us why you are the ideal candidate for this role.


This vacancy is open to both internal and external candidates. Internal applicants, as a courtesy, please let your current line manager know that you’re applying. The successful candidate will be subject to the Company's verification and vetting process. This includes a basic criminal records check.

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Applications close: GMT Standard Time

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