Customer Operations Resource Agent

Apply now Job no: 514131
Work type: Permanent - Full Time
Location: Berkshire
Categories: Customer Services/Call Centre, Administration/Secretarial, Other, Metering, Smart Metering

Customer Operations Resource Agent



£20,545 - £27,133

We’re busy installing smart meters for our commercial and domestic customers. This new technology will enable customers to have real time information on their energy consumption, helping them control and manage their energy usage. To aid our success in this government mandated programme, we’re creating a Resource Centre of Excellence within Customer Operations. The Resource team will manage availability of our field workforce, ensuring our work scheduling system is up to date and accurately reflects resource availability and annual leave.

Committed to a high quality customer experience, you’ll work with other teams within Customer Operations and our Metering Operations colleagues, to ensure the best possible customer experience.

The key to your success will be the fact you’re well organised, thorough and reliable. You should enjoy contributing as a team member yet have the ability to work on your own with minimal supervision if needs be. You’ll display a passion for service and a proven ability to deliver against performance and accuracy KPIs in a busy environment. We’re looking for someone who enjoys problem solving, whilst having a keen eye for detail. Does this describe you?

In addition, you’ll be computer literate with experience of MS Office packages, data entry and the ability to navigate seamlessly between different applications. You should have strong communication skills as you’ll be the voice of SSE, both over the phone and using email. And you should be quick to recognise customer dissatisfaction, engaging with people in a friendly and professional manner to resolve any issues.

Candidates will need to be flexible and able to work set shift patterns to support the needs of the business. These shifts will be  on a rota and between 7am-8pm Monday-Friday and 7am- 4pm Saturdays.

Closing date for applications is Wednesday 25 October 2017

If successful you may be subject to a verification and vetting process which includes a basic criminal record check.


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Applications close: GMT Daylight Time

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