Customer Service Advisor

Apply now Job no: 514016
Work type: Permanent - Full Time
Location: Dublin
Categories: Customer Services/Call Centre

CUSTOMER SERVICE ADVISOR

LOCATION: DUBLIN

SALARY CIRCA €22,425 (DEPENDING ON EXPERIENCE)

SSE Airtricity is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.  We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate, motivated and hardworking Customer Service Advisors to join our team.

I like the sound of that what will I be doing in the role?

Customer Service Advisors are intrinsic to the success of SSE Airtricity. As the main point of contact for our customers we are looking for individuals who are friendly but who are also good problem solvers and determined to succeed in a professional working environment. Quite simply you will be the voice of SSE Airtricity and an ambassador for our brand. You will be taking general enquiry calls from our customers with a diverse range of questions and needs so it’s essential that you’re able to think on your feet and provide innovative solutions to your customer’s requests.

That sounds very interesting, but what do you need from me?

We are looking for people with Customer Service experience in either a contact centre or a face to face capacity and a history of working in a compliant and target based environment would be an advantage. As numbers form a large part of this role we will require you to have excellent analytical and reconciliation skills alongside excellent communication skills. Computer literacy is essential as you will be working on multiple systems at once in a very fast paced environment.

What's in it for me?

We take pride in our work and employ people who care about quality and want to feel proud to be part of the SSE family. We invest in our most important assets – our people. We believe in developing our staff to get the best from them and building up our talent from within. If successfully offered a job with us you will benefit from 3 weeks classroom training and on-going coaching and support once you have left training to ensure that you have the skills and knowledge to support your customers fully.

If you feel you have all of the relevant skills and experience to join our team then why not apply.

Closing Date for Applications 28th July 2017.

Also just to make you aware if you do get successfully offered a job with us we will run a few standard checks as a part of our Company's verification and vetting process. This includes a basic criminal record check.

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