Business Resolver / Customer Liaison

Apply now Job no: 513383
Work type: Perm - Full Time
Location: Tyneside
Categories: Customer Services/Call Centre, Administration/Secretarial, Communications, Other, Project Management, Electrical, Quality Assurance, Continuous Improvement, CRM (Customer Relationship Management), Performance, Onshore, Business Support, Commercial, Planning

Business Resolver (513383)


Department: Wholesale – Business Energy

Location: Gateshead,  Tyne and Wear

Salary: £20,545 - £27,133 (SS03) depending on skills and experience


Permanent – Full Time Hours


At SSE, we believe in making a difference. We have invested over £1 billion in UK infrastructure, in the past year alone, and employ over 19,000 people across Great Britain and Ireland, so that we can provide the energy that people need, in a reliable and sustainable way.

Our Business Energy teams supply over 500,000 customer accounts, across broad and diverse client base. Our teams serve a broad and diverse range of clients from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our client’s interests at heart and helping to control energy costs.

Due to continued success aligning to our future business strategy, our team is experiencing growth and we have an exciting opportunity for a Business Energy Business Resolver to join our team.

As a key member of the team, you will manage a portfolio of business customers, managing the collection of overdue business accounts, and working alongside your customers to develop secure and effective future payment plans. You will visit your customers and be a subject expert when advising on account queries, meter disputes and outstanding account issues; you will also hold responsibility for obtaining and enforcing warrants when required. As we continue to strive for success, you will utilise your unique position to cross-sell our products when it is appropriate to do so whilst working with other agents and customers to resolves any issue as quickly and effectively as possible.

To ensure you get the most from your role, and our customers receive the highest levels of service, you should have excellent communication skills and strong problem solving capabilities. With a confident and  assertive manner, you will be comfortable negotiating with stakeholders, whilst also providing guidance and support. Any previous electrical experience would be advantageous, however not essential.   

Your internal personal skills will be second to none, much like your organisation and time management skills. You should have a good working knowledge of Microsoft Office applications, and a flair for picking up new IT software is a good bonus Due to the consultative nature of your role, you will be required to travel occasionally for your role, therefore a full UK drivers license is essential; occasional overnight stays may also be required. 

For us it's not just about being good at what you do - it's about enjoying what you do, too. So we'll encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of.  In return, you'll enjoy a variety of benefits and development opportunities. On top of a competitive salary, you'll enjoy generous holiday entitlement, a Group Pension Plan, share options and discounts on energy bills, phone and broadband.


If you resonate with the above, and would like to join our team, click the Apply button to submit your application. With a CV to hand, it takes no longer than 10 minutes.


Good luck!


Closing date for applications is:  Wednesday 31st May 2017.


As a courtesy, internal candidates should please notify their line manager prior to submitting their application. Successful candidates will be subject to the Company's verification and vetting process. This includes a basic criminal record check.


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Applications close: GMT Daylight Time

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