Customer Service Advisor

Apply now Job no: 509603
Work type: Perm - Full Time
Location: Dublin
Categories: Customer Services/Call Centre, Other




SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.  We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate, motivated and hardworking Customer Service Advisors to join our team.

The role of a Customer Service Advisor is intrinsic to the success of SSE Airtricity. We are looking for individuals who are confident, articulate, and determined to succeed in a professional working environment, and quite simply you will be the voice of SSE Airtricity and an ambassador for our brand. You will be taking general enquiry calls from our customers with a diverse range of questions and needs so it's essential that you're able to think on your feet and provide innovative solutions to your customer's requests.

We are looking for people with at least one year's Customer Service experience in either a contact centre or a face to face capacity and a history of working in a compliant and target based environment would be an advantage. As numbers form a large part of this role we will require you to have excellent analytical and reconciliation skills alongside excellent communication skills. Confidence with computers is a must as you will be working on multiple systems at once in a very fast paced environment.

We take pride in our work and employ people who care about quality and want to feel proud to be part of the SSE family. We invest in our most important assets – our people. We believe in developing our staff to get the best from them and building up our talent from within. You will benefit from 3 weeks classroom training and ongoing coaching and support once you have left training to ensure that you have the skills and knowledge to support your customers fully.

If you feel you have all of the relevant skills and experience to join our team then why not apply and see if you have got what it takes to make your customers feel warm inside.

SSE is an equal opportunities employer.

Successful candidates will be subject to the Company's verification and vetting process. This includes a basic criminal record check.


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Applications close: GMT Daylight Time

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